To ensure fairness and consistency for all students, please take note of the following policies regarding lesson cancellations and rescheduling:
A minimum of 24 hours' notice is required for any lesson cancellation. You can ask for a refund or rescheduling.
Cancellations made with less than 24 hours' notice will be charged in full and not eligible for rescheduling.
When notice is given in advance (more than 24 hours), the lesson can be rescheduled once.
Make-up lessons must be arranged within the same week or the following week at the latest. After that, the session is forfeited.
It is the responsibility of the student/parent to propose a new time within that period.
If a student does not show up for a lesson without prior notice, the session is considered taken and cannot be rescheduled or refunded.
Exceptions may be made in special circumstances after evaluation, but please understand that this cannot be guaranteed.