Cancellation Policy

This page outlines the Enable Learners Cancellation Policy, created to ensure fairness, clarity, and consistency for all students and families.

🗒️ Cancellations

• A minimum of 24 hours’ notice is required for any lesson cancellation. With sufficient notice, you may request a refund or a reschedule.

• Cancellations made with less than 24 hours’ notice will be charged in full and are not eligible for rescheduling.
  
  

🔁 Rescheduling

• If more than 24 hours’ notice is provided, a lesson may be rescheduled once.

• Make-up lessons must be booked within the same week or no later than the following week. After this period, the session is forfeited.

• It is the responsibility of the student/parent to propose a new time within the allowed rescheduling window.

⏱️ Late Arrivals

• Tutors will wait up to 15 minutes for the student to join the session.

• If the student joins within this 15-minute window, the session will continue, but it will still end at the original scheduled time.

• If the student has not joined after 15 minutes and has not made contact, the session is marked as a no-show.

⚠️ No-Shows

• If a student does not attend a scheduled lesson without prior notice, or arrives after the 15-minute waiting period, the session is considered taken and charged in full.
  
  

💡 Exceptions

• Exceptions may be granted in special circumstances at the tutor’s discretion. Please understand that exceptions are not guaranteed.